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Frequently Asked Questions

The freedom of knowing you can receive mail & packages securely, no matter where you may be. Convenience, delivered.


Q. Where does Adoorn ship?

We ship everywhere in the United States, including Alaska, Hawaii, Guam, US Virgin Islands and Puerto Rico. Please allow more transit time for Alaska, Hawaii, Guam, US Virgin Islands and Puerto Rico.

Q. How much does shipping cost?

Great news! Adoorn offers free shipping on all orders within the contiguous United States. If shipping to Alaska, Hawaii, Guam, US Virgin Islands or Puerto Rico, there are additional freight charges listed below and orders to these destinations will be shipped by USPS Priority Mail. USPS Priority- $50

Q. When will my shipment arrive?

Adoorn offers free shipping on all orders within the contiguous United States. Shipment times are typically 2–7 business days based on the distance to your destination. If an order is placed before 3:30 PM Eastern Time, it will be picked up for same day shipment. If an order is placed after 3:30 PM Eastern Time, then the order will ship the next business day. If shipping to Alaska, Hawaii, Guam, US Virgin Islands and Puerto Rico, the Adoorn will be shipped by USPS Priority Mail. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

Q. Do you deliver to PO Boxes?

Yes! We can ship standard to a PO BOX.

Q. Do you ship to other countries?

Not yet, but we're working on it! Stay tuned.

Q. Can I make changes to my order or cancel my order after it has been processed?

Please email us at hello@adoorn.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly (usually within a few hours), but we’ll do our best to process your request.

Orders & Billing

Q. Can I change the shipping address on my order?

Please email us at hello@adoorn.com as soon as possible if you would like to change your shipping address.

Q. How do I check the status of my order?

You can view your order status on your account page, which will be updated when your order ships.

Q. I didn’t receive my order confirmation email.

Upon successfully completing an order, you will receive an order confirmation from Adoorn. If you did not receive this order confirmation, a few things may have happened. Please check your spam email folder. If you created an account, please check to make sure your email address was entered correctly. Check your credit card to see if you have been charged by Adoorn or have a payment pending. You can also email us at hello@adoorn.com with your name, ship to address and what you ordered so we can check our system as soon as possible.

Q. When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Q. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Google Pay and Apple Pay! Unfortunately, we cannot accept checks or money orders.

Q. What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at hello@adoorn.com. We’re happy to help!

Returns & Warranty

Q. I received the wrong product. How can I return it?

Please email us at hello@adoorn.com with your order number, a picture of the incorrect item(s) you received and packing slip. We will get back to you ASAP!

Q. What is the Warranty policy?

Adoorn LLC warrants that the products sold to be free of defects in materials and workmanship and to be in perfect working order at the time of purchase. Adoorn offers a free Limited Lifetime Warranty on Adoorn products with proof of purchase to the original owner. The Lifetime Warranty covers manufacturing defects and any failure of moving parts under normal use. If the product should become defective for these reasons during your ownership, Adoorn will replace the product once it is returned to Adoorn. This Lifetime Warranty does not apply to any damage caused by modification, accident, abuse or misuse of the product. This Lifetime Warranty does not apply to the finish, paint, rust or improper installation. We will evaluate each Warranty claim on a case by case basis, so please contact us at hello@adoorn.com if you have any questions or concerns about your Adoorn product. There are no other warranties other than those expressly set forth within. Product shipping to Adoorn must be in the original shipping carton with freight prepaid.

Product Information

Q. How can I help my delivery drivers know where to deliver?

Please (#**click here #)** for detailed step-by-step set up instructions for updating your shipping preferences with various delivery service providers (UPS, FedEx, Amazon, USPS, Instacart, Shipt, etc.).

Q. Can someone steal my Adoorn mail or package box?

Your Adoorn mail or package box is a heavy and large object making it difficult to pick up and carry on its own. Additionally, all Adoorn mail & package boxes come with an anchoring kit to secure to the ground which can help prevent it from being taken.

Q. Can I anchor into wood or concrete?

Yes, anchoring into wood and/or concrete through the four feet at the bottom of the Adoorn. Please ++[click here](https://deliverysafe.com/install)++ to access the instructions where details for both wood and concrete installation are shown in detail.

Q. I lost my keys. How do I request replacements?

First, locate and record the (3-4) digit number from the key slot on your Adoorn mail or package box. Then, email us at hello@adoorn.com to order replacement keys matching your specific Adoorn.

Q. Will keys from other Adoorn locks fit my Adoorn lock?

There are multiple Adoorn key configurations to provide additional security and peace of mind.

Q. Is my Adoorn watertight?

The Adoorn has been field tested and rated weather resistant. It includes weather stripping around all openings to prevent water from entering the box.

Q. Can I make modifications to my Adoorn?

No, it is not recommended to modify the Adoorn in any way as changes to the product have not been tested for safety, durability or performance. Additionally, any warranty is voided once any modifications are made.

Q. How do I wash my Adoorn?

Wash with soap & water.

Customer Support

Q. I’m having trouble signing into my account.

Please double check you are using the same email address and password that you used to register with Adoorn. If you don’t remember the password, then please click the “Forgot Password” link. You will be asked to confirm your email address and a new link will be sent to this address to create a new password.

Q. How do I contact Adoorn Customer Support?

Questions? Let’s talk. Chat - Use our online chat to get quick responses for questions that can’t wait. Email - Email hello@adoorn.com, and we’ll respond within 24 hours. Talk - Call us @ 312.776.3347.

Q. I’m a member of the media - where can I send a press inquiry?

For all press inquiries, email hello@adoorn.com. We’d love to hear from you!

Q. I'm an influencer - where can I submit an inquiry?

For all inquiries about collaboration, email hello@adoorn.com. We’d love to hear from you!

Affirm Installments Payment

Q. What is Affirm?

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments.

Q. Will using Affirm affect my credit score?

Affirm does a “soft” credit check, which verifies the customer's identity but does not affect a customer’s credit score. Affirm's underwriting model does not use a hard credit check. There is no effect on a consumer's credit score when they apply for an Affirm loan.

Q. Is there an annual fee?

There is NO annual fee to use Affirm.

Q. How can I return Affirm orders?

Please check our return policy. If the order is returned, you will be credited by Affirm through your original method of payment.

Q. Still have questions?

No problem. You can find more information [++here++](https://helpcenter.affirm.com/s/).